Frequently Asked Questions
Let's talk poop. It's not the most glamorous topic, but it's a reality for dog owners. At Poo Bears, we're all about making that reality a little less...well, messy. We know you have questions about our professional dog waste removal service, and we're happy to answer them.
For example, a common one is frequency. "How often should you have my yard be cleaned?" We usually suggest weekly service to keep things fresh and sanitary, but we can customize a plan that works for you.
Price is another important factor, and we offer competitive rates and flexible options.
And of course, safety is paramount. Our trained team uses safe and responsible methods, ensuring a healthy environment for your pets and family. We sanitize our scooping tools between yards with a kennel grade disinfectant solution.
Ready to reclaim your yard? Let's chat.
Are you insured?
Yes! We are 100% insured commercially with uniformed/trained team members and branded vehicles.
Do we work in the winter?
Yes! Dogs do not stop going #2. Keeping up your yard will help create a healthier environment for your family and pet, and you will really thank us during the spring thaw!
Winter Policy
The winter months present unique challenges to the dedicated poop-scooper, and much as we would love to keep your yard clean and on schedule, there are necessary adjustments we have to make to our normal scooping policy at this time of year.
Our winter policy has been in effect since we established the business January 2025, and we find that it’s an effective method for dealing with the challenges that winter brings. As long as the weather remains reasonable, we can usually keep close to our regular schedule.
Our trucks will go out no matter how cold it is. And if it snows on your regularly scheduled day we will scoop you on your next scheduled pick-up.
Keep in mind that if poop is hidden in the snow or frozen to the ground, we can’t pick it up; it will be removed (weather permitting) on your next scheduled pick-up. Once a storm has passed, please make sure that all access to your yard is cleared of debris and snow so that we can enter safely.
We scoop, but we don’t shovel. If there is no path to your yard, we will have to skip your clean-up until the next scheduled day. Also, sometimes fence gates freeze. We can’t force open a gate for fear of breaking a latch or letting a dog loose. We’re well aware that your pets often have to change their patterns during these snowy months.
Our scoopers will adjust to this and scour the accessible areas in your yard to pick up the waste where your dog was able to go during their pattern changes.
If you have to change the area entirely (i.e., from the backyard to the front yard) please call/text 860-316-4737 or email the office (Info@poo-bears.com) to inform us, and we’ll change the scooping instructions.
Important to note: if we’re hit with a winter storm and have to skip your scheduled day, there are no credits given for these skipped days. The next time we come to your yard there will be twice the amount of poop, so the workload is still the same. Please be advised that there will be a Spring Clean-up fee upon your re-start, and most winter accumulations can exceed ten buckets of waste, which can get expensive. And once you go on hold, the customers who stayed with us during the winter months will have priority clean-ups when the snow melts. For that reason, we don’t recommend putting your account on hold. The fact is, our standard winter policy works in your favor. Whatever the season, we want nothing more than to efficiently clean up your yard.
Thanks for the work. Allow Poo Bears to BEAR the burden of your dog’s poo!
What about Holidays
We like to provide days off to our hardworking scoopers. We will do our best to move the schedule around to accomodate being off on the holidays, however there may be instinces where we will have to skip that week's scoop service which means we will have double duty the following scheduled service. Either way, all of the waste will be removed in a timely fashion. We will be off on the major national holidays such as:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Day
How do I pay?
We accept MasterCard, Visa, Discover, and American Express credit cards. Your card will be billed on the 1st of the month for that month’s service. This minimizes the number of smaller transactions by billing one time per month.
Are there any contracts for residential poop scooping?
No! We are month to month and we offer a variety of scooping frequencies. From one time scoops to weekly, biweekly, monthly scoop services.
What if I'm not home during the service?
No problem! We can access your yard through a designated gate or other pre-arranged entry point. We'll upload pictures of closed gates, our trucks or bags of waste within the client portal for every visit.
What if my dog is territorial or doesn't like strangers?
Let us know! We can work with you to find a solution, such as scheduling visits when your dog is inside or focusing on specific areas of your yard. Your pet's comfort is important to us.
What if I find dog waste after your service?
We strive for perfection! If you're not completely satisfied, contact us, and we'll return promptly to re-clean the area at no additional charge. We are human, so mistakes happen, but we will always try to rectify any issues.
What if it rains on my scheduled service day?
We work rain or shine! Dog waste needs to be removed regardless of weather, and we're equipped to handle most conditions. We'll only reschedule in extreme weather events.
What if I need to cancel or reschedule a service?
We understand things come up. Just give us 24 hours' notice to cancel or reschedule your service without penalty. We appreciate your cooperation.
What if I have a specific area of my property I want you to focus on?
Absolutely! Just let us know your preferences, and we'll update the yard notes within the client portal (Sweep & Go). Client's have access to update notes regarding yards, dogs, etc or just advise us and we'll make any necessary updates!
What if I have questions or concerns during the service period?
We're always here to help! Feel free to Call/Text/Email us anytime with questions or concerns. We value your feedback and strive to provide excellent customer service.
