Frequently Asked Questions
Let's talk poop. It's not the most glamorous topic, but it's a reality for dog owners. At Poo Bears, we're all about making that reality a little less...well, messy. We know you have questions about our professional dog waste removal service, and we're happy to answer them.
For example, a common one is frequency. "How often should you have my yard be cleaned?" We usually suggest weekly service to keep things fresh and sanitary, but we can customize a plan that works for you.
Price is another important factor, and we offer competitive rates and flexible options.
And of course, safety is paramount. Our trained team uses safe and responsible methods, ensuring a healthy environment for your pets and family. We sanitize our scooping tools between yards with a kennel grade disinfectant solution.
Ready to reclaim your yard? Let's chat.
Are we insured?
Yes! We are 100% insured commercially with uniformed/trained team members and branded vehicles.
Do we work in the winter?
Yes! Dogs do not stop going #2. Keeping up your yard will help create a healthier environment for your family and pet, and you will really thank us during the spring thaw!
Winter Policy
First things first = We scoop all year round as the dogs go #2 all year round!
Scooping routinely avoids the spring thaw clean-up expense of $300-$400 because months of accumulated waste become exposed all at once. Most of our clients choose to stay on service through the winter so they avoid that big expense, maintain a clean yard, and keep their guaranteed spot on the schedule. We simply scoop whatever is on top of the snow during each visit.
Cold Weather Operations
We work year-round! Cold weather alone won’t stop us! As long as conditions allow, we stay on our regular schedule.
Here’s our key winter guideline:
· If we know a storm is coming, and scheduling allows, we may reach out to adjust your service a day or two earlier so we can scoop everything visible before the storm hits. This helps prevent unnecessary buildup and keeps your yard in better shape. This truly depends on the schedule and manpower availability. Similar to Holidays, we try to adjust the best we can so that we can best serve you!
· If snow completely covers the waste or requires us to dig through snow to reach it, the waste will be collected on your next scheduled visit.
If waste is buried under snow or frozen to the ground, we may not be able to remove it right away, but don’t worry, we’ll get it at your next visit once conditions improve.
Please make sure your yard is accessible after storms so we can scoop safely.
Access to Your Yard
We do not provide snow removal services. If snow, ice, or a frozen gate blocks access, your service will resume at your next scheduled visit. For safety reasons, our team cannot force gates open.
Pet Routine Changes
Winter often changes where dogs choose to go. We’ll clean all accessible areas your pet has been using. If their bathroom area changes completely, please call/text 860-316-4737 or email info@poo-bears.com so we can update your notes.
Skipped Days & Holds
If we must skip your scheduled day due to a storm, no credits are issued. The next visit will include the additional waste, so the workload is the same. If you pause service for the winter, please note there will be a Spring Clean-Up fee ($300–$400) upon your restart. Winter accumulations often exceed ten bags of waste. Clients who stay on service through winter receive priority clean-ups in the spring. For this reason, we strongly recommend not placing your account on hold.
Staying active through winter:
✔ Prevents large spring cleanups
✔ Saves you from the hefty Spring Clean-Up fee
✔ Keeps your yard manageable
✔ Ensures consistent care
✔ Gives you priority scheduling when the snow melts
We truly appreciate your trust in Poo Bears and look forward to keeping your yard clean all season long!
Rob & Family
Poo Bears
What about Holidays
We like to provide days off to our hardworking scoopers. We will do our best to move the schedule around to accomodate being off on the holidays, however there may be instinces where we will have to skip that week's scoop service which means we will have double duty the following scheduled service. Either way, all of the waste will be removed in a timely fashion. We will be off on the major national holidays such as:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Day
How do I pay?
We accept MasterCard, Visa, Discover, and American Express credit cards. Your card will be billed on the 1st of the month for that month’s service. This minimizes the number of smaller transactions by billing one time per month.
Are there any contracts for residential poop scooping?
No! We are month to month and we offer a variety of scooping frequencies. From one time scoops to weekly, biweekly, monthly scoop services.
What if I'm not home during the service?
No problem! We can access your yard through a designated gate or other pre-arranged entry point. We'll upload pictures of closed gates, our trucks or bags of waste within the client portal for every visit.
What if my dog is territorial or doesn't like strangers?
Let us know! We can work with you to find a solution, such as scheduling visits when your dog is inside or focusing on specific areas of your yard. Your pet's comfort is important to us.
What if I find dog waste after your service?
We strive for perfection! If you're not completely satisfied, contact us, and we'll return promptly to re-clean the area at no additional charge. We are human, so mistakes happen, but we will always try to rectify any issues.
What if it rains on my scheduled service day?
We work rain or shine! Dog waste needs to be removed regardless of weather, and we're equipped to handle most conditions. We'll only reschedule in extreme weather events.
What if I need to cancel or reschedule a service?
We understand things come up. Just give us 24 hours' notice to cancel or reschedule your service without penalty. We appreciate your cooperation.
What if I have a specific area of my property I want you to focus on?
Absolutely! Just let us know your preferences, and we'll update the yard notes within the client portal (Sweep & Go). Client's have access to update notes regarding yards, dogs, etc or just advise us and we'll make any necessary updates!
What if I have questions or concerns during the service period?
We're always here to help! Feel free to Call/Text/Email us anytime with questions or concerns. We value your feedback and strive to provide excellent customer service.
